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Troubleshooting

Video is not working:
For viewing with a web browser, install the latest version of the free Adobe Flash Player. The Flash Player is a free download:
Download now

For mobile device viewing, be sure to use an HTML5-capable browser. Examples would be the iPhone, iPad or Android devices. If you are receiving audio and no video, this indicates you do not have sufficient bandwidth to receive the video. Try again when you have a Wi-Fi connection or a faster 3G/4G connection.

Video is choppy or regularly buffering:
Check your connection speed. The webcasts will be streaming at approximately 600-800 kbps on average, but occasional spikes over 1 mbps may occur. So, a high-speed connection (DSL or cable modem with minimum download speed of 1-2 mbps) is required. A 56K, dial-up modem will not be able to receive the video successfully. Visit speedtest.net and click the "Begin Test" button. Test values for download speed should consistently exceed 800 kbps (0.8 mbps) to avoid sputtering or buffering. If you are using a wireless connection, or if you are sharing your internet connection with others, this may also adversely affect your ability to watch the webcast. For best performance, connect your computer directly to your high-speed source (modem, router, etc.).

Problems logging in:
Your username and password are case sensitive. If you have forgotten your password, you can request it to be sent to you via e-mail:
Lost password form

If your username and password continue to be rejected, it is likely a cache issue. Clear your cache (temporary internet files), quit your web browser, re-open your browser and try to access the webcast again.

Still can't figure it out?
If you have reviewed the FAQs and the troubleshooting steps above but still are unable to connect to the video content, please contact us via the Pack Network support form (will open in a new window).

Pack Network LLC